Ask for references. This is very important as it shows if their past clients were happy with the work performed, and the overall customer experience. Any professional painting business should be able to provide plenty of references. I would suggest getting and contacting at least three. Below are six examples of questions you should be prepared to ask when you make contact.
- Would you use this business again?
- Was the original quote the same as the total amount due, considering no changes were made?
- Were they punctual, and complete the job in the time they said they would?
- Did the crew clean up every day as well as at the end of the job?
- Could you reach the manager if there was a problem?
- Was the business courteous and professional?
Get a quote in writing and go over it thoroughly with the business. Not all quotes are created equal. Some business exclude some costs and later charge these to you as extras. Find out exactly what the quote includes, a thorough quote with everything covered is what you are looking for. The more information provided here the better for both parties. The materials used can be a big difference in cost to the business, and many will purchase cheaper materials to be competitive on their quote. Remember to not get caught up on the price, you have to ensure you are comparing the same scope of work.
What prep work is included? Caulking, wall repairs, crack repair and filling nail holes, are the general steps you should see. Will surfaces be sanded? Will new wood be primed and sealed? All things that should be included in a detailed proposal. Prep work is what makes a finish look great, and last many years. It is also very labor intensive and therefore time consuming. Some business try and skip these steps to save money, again changing the quote price dramatically.
How much will you be charged if the contractor encounters unforeseen problems? For example, removing wallpaper not installed correctly can cause damage to plasterboard or white set plaster. What might those charges be? Ask if they charge an hourly rate for extra work. Every successful painting business knows what their hourly costs are, and what they need to charge to make a profit. This should be given without hesitation when asked for. If they don’t know the answer to this simple question, chances are they haven’t been in business long, and most likely won’t be if you have a warranty claim to make.
Warranties. Does the contractor offer a Dulux Accredited 5 Year workmanship warranty? How long is the paint chosen guaranteed? What are the conditions of both? Find out if any of these apply, and get ensure they are in the contract.
Dulux 5 year workmanship warranty
Make sure the contract is signed before any work begins. Go over the contract to make sure it matches the quote you agreed on.
Find out the payment schedule. Most painting business will want a deposit up front before works begin, and the final payment when the job is done. If the job is quite large progress payments will be required throughout the job. If this payment schedule is followed it protects both you the consumer, and the contractor. If you are hesitant to pay percentage deposit, consider that the painter is supplying materials most likely including custom tinted paint that is not returnable.